Dear Daniel F, Warmest greetings from The Elysian Bali On behalf of our team, I would like to thank you for having stayed with us recently and for having taken the time to share your comments through the world of TripAdvisor. Feedback such as yours is always of great assistance in helping us to further refine our service and facilities. We are sorry to learn that we did not meet your expectation during your stay. Please accept our sincere apologies for the very unfortunate experience you had to go through during your stay. Thank you for bringing this to our attention and we really hope that this inconvenience experience does not mar your trust in us. Once again thank you for sharing and we all look forward to welcoming you back! With Best Regards The Elysian Team