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Pool - Picture of The Royal Beach Seminyak Bali - MGallery

Photo: Pool

From Review : Not "M Gallery" - Tired Hotel/Dark Depressing Rooms/Beach Disaster/ Pool+Gym OK of The Royal Beach Seminyak Bali - MGallery
Not "M Gallery" - Tired Hotel/Dark Depressing Rooms/Beach Disaster/ Pool+Gym OK
Hotel muy completo y agradable
Mosquito heaven at night
Pool area
The Royal Beach Seminyak Bali - MGallery Collection
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LuxuryTraveller001 wrote a review Dec 2016
Dubai, United Arab Emirates307 contributions67 helpful votes
+2
We had arrived following Lombok and Ubud where we had stayed in amazing hotels (Qunci Villas / Goya Boutique - both highly recommended!) and were hoping to finish our stay in beach luxury for Christmas. Seminyak itself is really nice and has a great vibe. The hotel was not
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Date of stay: December 2016
Response from GMRoyalBeachSeminyak, General Manager at The Royal Beach Seminyak Bali - MGallery
Responded Jan 2, 2017
Dear LuxuryTraveller001, Thank you very much for your detailed feedback and for taking the time to post a review on TripAdvisor. It saddens me to read that our traditional and authentic Balinese atmosphere as well as the haven of peace offered by our tropical gardens and our direct access to the Indian Ocean, representing the MGallery values of Heritage and Serenity, did not meet your expectations. Regarding the garbage on the beach, the last few days have been worse than usual due to a strong offshore wind and we expect the beach to be better and better in the next few days. Please rest assured that we have cope with this extraordinary event with all the means at our disposal. Finally, I have well noted your remarks related to our breakfast and food menu, and I am pleased to share with you that we are currently working on a new F&B offer for 2017. On another note, please accept my gratitude for mentioning the professionalism and friendliness of our teams, the true gem of this resort. Once again, please accept my apologies if we were not able to meet your expectations and I do hope you could still have enjoyed your vacations in the Island of Gods. Salam Hangat, Vincent Wybier General Manager
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