Dear Travelyze: Welcome back to MGM Grand. We appreciate the chance to serve you once again. We are glad that, overall, you had a nice time, even if you felt our facility was somewhat less than remarkable. We value your assessment, and will consider your feedback as we strive to always provide the amazing experiences our guests have come to expect from our resort. We hope to have you back in the future. Sincerely, Seth L. Guest Relations Specialist MGM Grand Hotel & Casino MGM Resorts International guestexperience@lv.mgmgrand.com