Dear Jessica V, Thank you for your recent stay with us at The Palazzo. We are honored by your visit and pleased that you had a wonderful stay. We sincerely appreciate your kind review and we are glad to know that we were able to meet your expectations of the suite and the amenities that came with it. I do sincerely apologize for your disappointment with the absence of a coffee maker in the suite. We do not offer this facility in the suite because we are a full service resort which offers this service through our 24 hour In-Suite-Dining, as well as at a variety of convenient outlets throughout the resort. I also regret your unpleasant experience at the casino. Please be assured that your feedback will be forwarded to the appropriate management team. We hope to welcome you back soon! Kind Regards, Roi Ebalo Hotel Manager – Guest Relations