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Interior - Picture of Delano Las Vegas

Photo: Interior

From Review : Worst experience of Delano Las Vegas
Worst experience
The lounge area
Delano @ Mandalay Bay - Lobby
Delano @ Mandalay Bay - Border Grill
Delano - Livingroom area w/ kitchenette and coffee maker toward entrance hallway
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travel550 wrote a review Sep 2017
Los Angeles, California67 contributions34 helpful votes
I'm writing this review as I'm still inside the hotel because it's completely ridiculous how things are going here. I frequently travel and stay at 4-5 star hotels for business and pleasure, and this is the worst stay by far. I would have switched the hotel but it being the
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Date of stay: September 2017
Response from MGM_Resorts, Manager at Delano Las Vegas
Responded Sep 4, 2017
Dear travel550: Thank you for your candid feedback. We are disheartened to learn your experiences here at Delano have thus far fallen below expectations. While we strive to meet the preferences of our guests, requests for specific location, room layout or type can, at times, go unfulfilled despite our best efforts. The complications created by occupancy, stay patterns, late checkouts, maintenance issues, and special circumstances all hamper our ability to meet the exact needs of our patronage on occasion. We apologize for any inconvenience this must have caused you. We value your business and will commit ourselves to making the remainder of your stay a more enjoyable experience moving ahead. Please feel free to contact our Guest Relations team at the email address provided below if you require assistance. We look forward to bettering your impressions of Delano. Sincerely, Seth L: Guest Relations Specialist Delano Las Vegas MGM Resorts International guests@delanolasvegas.com
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