Thank you for taking the time to review your positive experience at the Hampton Inn & Suites Lincoln. I am happy you found our staff and cleanliness to your satisfaction, and I am thrilled you were able to enjoy our complimentary 24-hour hot coffee and welcome cookies. I do apologize that some of the features of the room were not more friendly for shorter people and that you pillow was not comfortable. If you would, please reach out and let us know which room you were in so we can have that pillow removed. We look forward to welcoming you back!