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Window View - Picture of InterContinental Kansas City at the Plaza, an IHG Hotel

Photo: Window View

From Review : Best View overlooking the Plaza of InterContinental Kansas City at the Plaza, an IHG Hotel
Best View overlooking the Plaza
                                    Sunday afternoon view from the 4th floor balcony.
Roof-top Bar Lobby
                                    View from balcony
Great Pool
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Patricia S wrote a review Aug 2015
Nashville, Tennessee143 contributions80 helpful votes
The beginning of my stay was less than stellar with a rude young lady at check in, a dirty room next to a noisy conference room and a long day of travel, but after a room change and a wonderful concierge and doorman, I thoroughly enjoyed my room overlooking the beautiful
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Date of stay: December 2014
Response from HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, an IHG Hotel
Responded Aug 18, 2015
Hello Patricia, We certainly apologize for the fact your stay got off to a rough start, but we are very happy to see it quickly rebounded from there and you enjoyed all aspects of the balance with your stay with us. I would appreciate learning more details about your initial experience with one of our desk clerks. This will allow us to determine who it was and share your comments with them as we know none of our staff would want to be perceived as rude. Please feel free to contact me at dbreckenridge@kansascityic.com. Sincerely, Don Breckenridge General Manager
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