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This hotel seems to suffer because of their staff, which was unenthusiastic and most seemed pained to be there. The hotel itself is nice and offers all the amenities you'd expect, but the overall tone of this hotel is drear.
Date of stay: May 2019
Response from hiltonjacksonms, General Manager at Hilton Jackson
Responded Jun 8, 2019
I am so sorry to hear you did not enjoy your experience here during your recent stay. Our staff is usually always striving to give the best customer service to all of our guests. This is very unlike their characteristics and we will make sure our executive team is addressing the issues. We hope that you will give us another opportunity to serve you again in the future. Sincerely, Blake Brennan General Manager