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A glass of homemade lemonade was waiting in the reception and check in went smoothly even though we had arrived early & our room wasn't ready which we had expected as check in was 3pm and we arrived 6 hours early as we were going to Henley Regatta, we returned around 5pm. We had…
Date of stay: June 2017
Responded Jul 31, 2017
Dear Jane54S Thank you very much indeed for your detailed review and feedback. I am very sorry to read of your disappointment and that you felt unable to share this with us at the time as we genuinely want all of our guests to have the most wonderful time at the house and it is always very difficult to resolve any issues retrospectively via a third party review site. We will however certainly take on board all feedback and use it to improve our service for our guests. Thank you once again and I do hope we have the opportunity to welcome you back in the future. Kind regards Robert Front of House Operations Manager
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