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Entrance - Picture of Holiday Inn Club Vacations Oak N Spruce Resort Berkshires, an IHG Hotel, South Lee

Photo: Entrance

From Review : Location Only, not for comfort. of Holiday Inn Club Vacations Oak N Spruce Resort Berkshires, an IHG Hotel
Location Only, not for comfort.
Location Only, not for comfort.
Presidential Suites #1
Presidential Suites #2
Location Only, not for comfort.
View from our 3rd floor room
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flyinggems wrote a review Jul 2016
Cape Cod, Massachusetts704 contributions135 helpful votes
+23
We have been timeshare owners here since before 2000. We loved the idea that we could bank/ trade our week and still vacation here for free. We purchased our unit pre construction and we’re allowed to bring our pets. Only over the last few years have we been using our bonus
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Date of stay: June 2016
Response from IHGService, Guest Relations Manager at Holiday Inn Club Vacations Oak N Spruce Resort Berkshires, an IHG Hotel
Responded Jul 19, 2016
Dear flyinggems, Thank you for your review and for enumerating the good, the bad and the opportunities to improve. I am delighted to hear that our location worked for your needs. Whilst I am pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. I am sorry for the shortcomings you have experienced during your stay with us. As we continually strive for excellence in customer service, we maintain the ideal of keeping guest satisfaction as our top priority. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon. Sincerely, Krysllin G. Case Manager IHGService
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