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From Review : MAJOR ELECTRICAL PROBLEMS of Ocean High Condominium Association
This was my first time visiting Ocean City. We made the trip for my daughter to attend Reach the Beach Cheer Competition. This was a horrible choice! I thought it was strange that check-in wasn't until 6pm but the office is only open until 7pm. We checked in late which really…
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Date of stay: April 2018
Response from Tanya_OH, General Manager at Ocean High Condominium Association
Responded Apr 9, 2018
Thank you for your review. I'd like to take this opportunity to address the issues you mentioned and explain each one in detail. The lock on the lockbox was in good and working order at 7pm when the envelopes were placed inside for all of guests still needing to arrive and check in such as yourselves. Unfortunately at no point was it brought to the attention of the after-hours emergency service that the lock had been broken. It was discovered by our staff at 9am on Saturday morning and was replaced immediately. Mattress replacements for the entire property took place on April 4th and that is the actual reason mattresses were found on our property upon your arrival. This is a procedure that electively takes place here at Ocean High on a regular schedule in order to make efforts to provide clean and comfortable mattresses for our owners/guests. The mattresses were placed on the curbside in order to be picked up for the Ocean City spring clean-up of bulk items scheduled for Aril 7th and 8th. There was no electrical issue with unit 11 when it was cleaned and inspected earlier on Friday. An electrical specialist was called to our property to address the issue you mentioned and it has been determined that it is a matter that can only be resolved by Delmarva Power who is currently at the property. It is not an issue that was caused by any negligence on our behalf and it could not been avoided in any way. The pool entry door was damaged significantly by the 4th Nor'easter our area experienced recently and it was inspected by the State of Maryland on April 5th to ensure we were in compliance with the law and would not be forced to close the pool down. We are scheduled to have the replacement door installed in the next week or so. Our maintenance employee was prepared to assist in moving you to another unit just a few doors down as soon as he realized he could not resolve the electrical issue as we are always willing to do what we can to ensure you enjoy your stay at Ocean High.
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