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This towel had dried blood on it and was in the clean towels it was not even laundered - Picture of SureStay Plus Hotel by Best Western Bettendorf

Photo: This towel had dried blood on it and was in the clean towels it was not even laundered

From Review : Worst hotel we have ever stayed in!!! of SureStay Plus Hotel by Best Western Bettendorf
This towel had dried blood on it and was in the clean towels it was not even laundered
one of the nasty towels
Great Experience, Great rates!!
Great Experience, Great rates!!
Best place ever
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Other Recent Reviews

Sir
September 2021
Ms V wrote a review May 2021
7 contributions
+1
We wanted to have a stay cation for my grandson's 7th birthday, some family time, swimming etc, this was a disaster! Upon check in, our room was prepaid for, the rude front desk person sprung it on us we had to provide them our credit card to hold a $150 "incidentals" fee, which
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Date of stay: May 2021
Response from , Owner at SureStay Plus Hotel by Best Western Bettendorf
Responded May 10, 2021
I would like to respond to your statement with the facts 1 At the time of check in your where informed that there is NO DRINKING in the pool area so when I saw your son with a drink I politely asked him to the pool door apologized and informed him and he apologized and took his drink back to the room. At no time was I rude to him. 2 You had booked the room for your son and his 3 children after you checked in you left and at no time did you return to the hotel except to pick then up last night so how do you know there was gangs of people fighting in the hotel which there was NOT. 3 The $150 security deposit is required at the time of check in and that information is on the Hotels.com website Please Read the Terms and Conditions. 4 That room was thoroughly cleaned by me and my wife to the highest Best Western standards that morning so i knw for a fact the room was clean. 5 Due to the current Covid climate we are only allowed to service a Grab and Go Breakfast and for that we have Apples, Oatmeal, Honeybuns, Nutri Grain Bars, and Yogurt which by the way does not expire till May 18 . We DO NOT SERVE MILK. 6 When your son checked out last night I went to inspect the room and try and find the so called stained towels and to my surprise I found none so where did the mysterious blood and urine stained towels disappear to . And Lastly I had asked your son several times through out the day if all was good and his responses was all ways yes the kids are having a great time .
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