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Balcony - Picture of Novotel Lombok Resort & Villas

Photo: Balcony

From Review : Beautiful resort! of Novotel Lombok Resort & Villas
Beautiful resort!
Beautiful resort!
Beautiful resort!
La salle de bains
Vue de la salle des petits déjeuners
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Mrs. Bongers wrote a review Jul 2018
The Netherlands530 contributions22 helpful votes
Was stayed for 3D2N , it was our first time, eventhough many times we went to LOMBOK, check in kinda quick, staff polite and helpful, we had deluxe room i guess , wanted for private pool villa but all sold out 😢😢 we got room very far in the corner, smell was bad to be honest,
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Date of stay: July 2018
Response from Novotel_Lombok_GM, General Manager at Novotel Lombok Resort & Villas
Responded Jul 26, 2018
Dear Aprilia Y, Greetings from Novotel Lombok Resort and Villas! Thank you for sending us your feedback! We are delighted to know that in some points you particularly liked our resort and that enjoyed the activities provided by our team. However, I would like to express my deepest apologize for room facility you have encountered during your stay with us. Please rest assured, that I have personally shared your concerns to department related and to all my team to take appropriate action as proper presentation of the re occurrence. Thank you again for bringing your concerns into our attention, as well as we truly feel honored to have another chance to provide you our better service. Regards, Jan Kroeckel General Manager
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