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Hair and dirt left uncleaned by housekeeping staff - Picture of Holiday Inn Express Chicago-Downers Grove

Photo: Hair and dirt left uncleaned by housekeeping staff

From Review : Filthy Rooms & Horrible Service of Holiday Inn Express Chicago-Downers Grove
Hair and dirt left uncleaned by housekeeping staff
Bodily fluids left on the side of the bed that were never cleaned, that I actually stepped in during my stay!!!
molded and dirty bathtub
Terrible
Terrible
Very nice place to stay
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Other Recent Reviews

tndrni wrote a review Apr 2021
Chicago, Illinois5 contributions
+1
I was grossly overcharged for a disgusting room I never stayed in! I checked into a room that had hair all over the pillows and bed with mold in the bathroom tub and shower. The front desk moved me into another room which had bodily fluids all over the side of the bed and floor,
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Date of stay: April 2021
Response from IHG Service, Other at Holiday Inn Express Chicago-Downers Grove
Responded May 15, 2021
Hello tndrni, Thank you for your stay and for taking the time to leave us feedback. I am sorry to learn that the level of cleanliness of the room allocated for you fell below expectations. Along with your observations about the level of service received, I have alerted the hotel management regarding your comments. I trust that their capacity to look into these, and ensure similar issues are avoided in the future. I have also sent you a private message regarding your experience. I hope you give our hotel another try! Best regards, Clayton G. Case Manager IHGService
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