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Window View - Picture of Homewood Suites by Hilton Chicago-Downtown

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From Review : A Bittersweet Visit to My Hometown of Homewood Suites by Hilton Chicago-Downtown
A Bittersweet Visit to My Hometown
Estar de la habitación
가족 친화형 호텔
Closet area
A good hotel, not excellent though
Pots and pans ready for the garbage can.
Laura F wrote a review Jan 2017
Lake Geneva, Wisconsin345 contributions50 helpful votes
2.0 of 5 bubbles
I was excited to book my reservation at Homewood Suites Downtown Chicago on Grand Avenue since they recently remodeled their hotel. I was coming to visit my hometown of Chicago for two weeks through the 2016/2017 holidays and it seemed to be what I was looking for. Because I am
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Date of stay: December 2016
Response from Jim_CHIHW, General Manager at Homewood Suites by Hilton Chicago-Downtown
Responded Jan 31, 2017
Wow, we are so sorry to see this! We feel terrible that your experience and service was not up to our expectations! It appears there were many areas of miscommunication throughout your stay, and when it comes to service, we take our staff's ability to help and assist very seriously. Unfortunately, we can not control other guests in the hotel, and we know how busy it was over the holiday season. We regret that this affected your experience with us. Regarding the points, we will make good on what you were promised! Please contact us directly at jim.craver@Hilton.com so we may follow up! We appreciate your feedback, and look forward to hearing from you very soon!
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