Window View - Picture of InterContinental Chicago Magnificent Mile, an IHG Hotel
Photo: Window View
From Review : Not typical IHG warmth of InterContinental Chicago Magnificent Mile, an IHG Hotel
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+1
The hotel is located on Chicago's magnificent mile. A vibrant strip for shopping, dining and good time. It offers a nice variety of restaurants and a great wine bar. Upon checkin I did not receive the warm welcome from the reception staff. In general they were not too helpful.…
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Date of stay: December 2016
Response from Ronald H, General Manager at InterContinental Chicago Magnificent Mile, an IHG Hotel
Responded Jan 3, 2017
Dear Michael I, Thank you for taking the time to share your experience with us. We are happy to hear you liked our central location and its proximity to shopping, dining, and entertainment. We are happy to hear you received excellent service from our staff with the exception of your interaction with staff upon checking in. We want you to know that what you experienced from the rest of our staff is the norm here at our hotel. We hope you will return in the future so we can provide you with an all-around exceptional stay next time. Sincerely, Ronald Hoogerbrugge General Manager
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