Dear Beth M, I can't thank you enough for your wonderful review of our hotel and service. Whoever booked this for you needs a big thank you from us for bringing us a new loyal guest! ALA was such a pleasure to have in house, and I hope it was a productive conference for you. I hope you're back to the "Second City" (although we think its always #1) soon and we get to have you back to enjoy more of the great city and our hotel. Kindest Regards, Brittany R Marketing Manager - Swissotel Chicago brittany.robbins@swissotel.com