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From Review : Upgraded to a suite of Swissotel Chicago
Other Recent Reviews
Great hotel, great location, great city!
October 2024
Great location, very clean, friendly service
October 2024
+5
Stayed at the Swissotel over the 4th of July holiday weekend and when checking in I was advised that as the hotel was so busy that I would receive a complimentary upgrade. The guy on reception was very pleasant and friendly and advised my new room would have a large flat screen…
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Date of stay: July 2016
Response from Brittany R, Manager at Swissotel Chicago
Responded Mar 2, 2017
Hi Durhamguy, Thank you for your feedback in regards to your stay with us. We are pleased that you enjoyed the Biacno Suite, but are disappointed that you had issues with the keys and had to come down multiple times to the front desk. I happy to hear that we treated each interaction pleasantly and professionally. We are glad that you had a great July 4th weekend, and hope to see you again very soon. Kindest Regards, Brittany R Marketing Manager - Swissotel Chicago brittany.robbins@swissotel.com
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