Dear ImmerWandern, Wow! Thank you very much for the wonderful, detailed review. We very much appreciate the time you gave to write such a thorough review. Your continued loyalty to our Brand and hotel is so amazing! I would like to give you the opportunity to enroll in our loyalty program for your next visit. This is ensure that you will receive complimentary wifi for all future stays as well as hotel promotions and discounts. We look forward to welcoming you back in the future! Best, Brittany R Marketing Manager - Swissotel Chicago brittany.robbins@swissotel.com