Dear Sal_Paradise767, Thank you for choosing to stay at the Conrad Chicago on your recent visit. We appreciate the kind words you had to say about the room accommodations, location, and lounge but are displeased to learn that you experienced such problems during your stay. I am sorry to hear about the noises you experienced as well as the length of time it took for room service. Please know that the comments you shared with us will be used to help ensure this never happens to another guest again, nor to you. I hope your experience with us does not prevent you from staying with us again in the future.