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Interior - Picture of The Westshore Grand, A Tribute Portfolio Hotel, Tampa

Photo: Interior

From Review : Great Location close to airport and Westshore mall of The Westshore Grand, A Tribute Portfolio Hotel, Tampa
Great Location close to airport and Westshore mall
Prenez-en un autre hotel, je vous le conseil
The Ca d'Zan
Room
Needs updating
More downs than ups
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DTravelDiva wrote a review Oct 2017
Seattle, Washington419 contributions105 helpful votes
+7
I booked a room here for my birthday after Hurricane Irma. This was a birthday I will never forget as the front desk agent didn't acknowledge that it was my birthday after clearly looking at my drivers license and pointing out my address on file was different. I'm an SPG member
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Date of stay: September 2017
Response from Teyja P, Guest Relations Manager at The Westshore Grand, A Tribute Portfolio Hotel, Tampa
Responded Oct 8, 2017
Dear DTravelDiva, First and foremost, Happy belated birthday!! Please accept my sincerest apologies for the unsatisfactory experience you had during your check in process. Please know that what you describe is not the level of service expected of our employees and our product. I have shared your comments with our team members and we will focus in on ways to make sure that this does not happen again. We value your feedback and we are certainly glad to know that your enjoyed other aspects of your recent stay. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to show you the real, world-class experience upon which we’ve built our reputation.
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