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From Review : Entire of Front desk team is liar and rude! of Tampa Marriott Water Street
I just checked in this hotel a moment ago. Booked and stay for 2 nights for period September 13-15 for City View room and request for King size bed with high floor. According to Marriott website, The Gold member will be guaranteed for room type of the bed and get free upgrade…
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Date of stay: September 2016
Response from Cameron F, Guest Relations Manager at Tampa Marriott Water Street
Responded Sep 15, 2016
Dar Ncn2000, Thank you for taking the time to share your thoughts regarding your recent stay. I am disappointed to read that your experience fell so far short of your, and our, standards. We place exceptional value in our Marriott Rewards members, and that is especially true of Elite members like yourself. Thus, I am very concerned to hear that your staff did not extend your benefits as promised. I would greatly appreciate your assistance in investigating this matter further. If you would be so kind as to send me an email with your name or confirmation number at the address below, this would allow me to conduct further research and ensure that your experience is an isolated incident. Please accept my sincere apologies on behalf of the entire team here at the Tampa Marriott Waterside Hotel & Marina. I look forward to working with you to fully address this matter. Appreciatively yours, Cameron Fernandez Guest Experience Manager Cameron.Fernandez@Marriott.com
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