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Unfortunate customer service - Picture of The Westin Sarasota

Photo: Unfortunate customer service

From Review : Need better management to deal is basic issues of The Westin Sarasota
Unfortunate customer service
Unfortunate customer service
Unfortunate customer service
Local Trip...West Meets East
Local Trip...West Meets East
Local Trip...West Meets East
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BiancaBunn wrote a review Mar 2021
Raleigh, North Carolina146 contributions34 helpful votes
+3
Interesting stay. Issues with elevator operations which were dangerous to customers. Staff smoked on balcony and left ashes all over. Electrical outlet disconnected in the bathroom creating hazard. Scary
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Date of stay: March 2021
Response from Gil Reyes, General Manager at The Westin Sarasota
Responded Mar 26, 2021
Hello BiancaBunn, Thank you for your most recent contribution on your stay and my apologies for the issues you encountered. We have addressed your comments with our team and elevator operator for corrective action. This is not certainly not the experience that we are well known for and again my apologies for the missed opportunities that we had. Thank you for bringing this matter to our attention and if your travels ever bring you back to the market, please do hesitate to contact us directly, so that we can make sure we deliver a memorable experience. Warmest Regards, Gil Reyes General Manager
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