Thank you for taking the time to offer us a detailed review of your experience. We are glad our luxurious lobby impressed you, but I am disappointed our room did not do the same. We have some incredible newly refurbished rooms in our Tower so feel free to request one when booking in the future. While I am glad, we could accommodate your room placement request I understand you were frustrated with the amenities. We do have mini refrigerators available upon request so feel free to phone the front desk for one next time. I will indeed be discussing your feedback further with the cleaning team and maintenance to take care of everything immediately, and we appreciate your input. All of us would love a second chance to restore your trust.