Food - Picture of Blue Heron Beach Resort, Orlando
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From Review : Roach motel of Blue Heron Beach Resort
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+6
Warning, do not bring your family here. I moved my family to another hotel a few hours after checking in. The room was filthy. Carpets and furniture were disgusting. Stained with who knows what. Pull out sofa mattress was broken and soiled. All mattresses were filthy upon…
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Date of stay: July 2017
Response from BHBR-Manager, Guest Relations Manager at Blue Heron Beach Resort
Responded Jul 10, 2017
I was concerned to hear about your experience with your guest room, because it indicates a lack of attention to detail on the part of our housekeeping staff. I would like to take this opportunity to apologize on their behalf. I assure you your comments are being addressed. Your feedback is a very important part of our guest satisfaction program, and we use this as a valuable training tool for our associates. Our company takes any bug sightings very serious and we have detailed procedures in taking actions to avoid and eliminating an issue of this kind. Bugs are easy to transport in luggage and often are brought into a hotel by a guest. They are not a reflection of cleanliness. Once the guest sees them and reports it to us , our procedure is to "Immediately" room move the guest to a room that does not share the same wall and contact our Pest Control Company in order to control, prevent and eliminate any possible infestation. Our goal is to completely satisfy each of our guests during every stay, and I am truly sorry this was not your experience during your recent stay with us. Patton Hospitality/The Preferred Management Company at The Blue Heron Beach Resort
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