Hello, Brandy! Thank you so very much for taking the time to share about your recent stay at Disney’s All-Star Music Resort! It sounds like you and your family certainly had a magical visit and I’m so thrilled to know the room was a good fit for all of your needs. I’m certainly excited to know how much extra magic Jack and Roberta brought to your stay as well. We will be sure to pass along your kind words to their Leadership so they may be recognized for making a difference! While I’m very happy you enjoyed your overall visit, I’m sorry to hear there appeared to be a lack of professionalism with some other Cast Members at the Resort. We hold our Cast to the highest standards of excellence when it comes to Guest Service, and we expect them to always be engaging with our Guests to provide a magical experience. Your feedback will certainly be shared with the Resort Leadership. Thank you again for sharing your review of your stay and I hope we will see you and your family again real soon! Caleb Disney Social Reviews