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Balcony - Picture of Courtyard by Marriott Marathon Florida Keys

Photo: Balcony

From Review : Highly Disappointed of Courtyard by Marriott Marathon Florida Keys
Highly Disappointed
Highly Disappointed
Disappointed is the key word
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nancy g wrote a review May 2016
Miami, Florida26 contributions12 helpful votes
We came to Marathon to visit family. I decided to stay at this hotel because it's been open for about two months and it looked pretty from the pictures. I booked a King Room with a Sofa Bed and Bay View. The room was nice and clean. It was on the second floor. However,
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Date of stay: May 2016
Response from Alex R, General Manager at Courtyard by Marriott Marathon Florida Keys
Responded May 27, 2016
Dear Nancy G, Thank you for taking the time to write a review of the New Courtyard Marathon and sharing your experience. Our team is very passionate about being able to provide the most exceptional service to our guests that stay with us as we want to make it a memorable experience they will not forget. Unfortunately, we have fallen short of our goal during your recent stay. The hotel as it is setup has a very limited number of room types. Not all of our rooms have a balcony, the additional upgrade fee is determined if the room has a balcony as well as having a side view of the Bay. Please accept our sincere apology on how this was explained, we are currently reviewing our policy for future guests. Again, thank you again for your feedback and I truly hope that we will get another opportunity to showcase to you what we are truly capable of. Have a fantastic day! Alex Reitter General Manager
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