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Landscape - Picture of Hyatt Vacation Club at Beach House, Key West

Photo: Landscape

From Review : Okay Stay of Hyatt Vacation Club at Beach House
Okay Stay
Okay Stay
pool chairs
outside
Nice Hotel but beware
verandah
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Other Recent Reviews

Excellent as always!
September 2023
Kelly K wrote a review Jan 2016
Pittsburgh, Pennsylvania53 contributions13 helpful votes
+3
We had a rainy week and spent more time than usual in the room, so we noticed more than we would have otherwise... CONS: Tiny ants everywhere in the room..reviews on Yelp have been saying this for the past 3 years, unfortunately I only checked tripadvisor. Also, the cleanliness
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Date of stay: January 2016
Response from Derek N, General Manager at Hyatt Vacation Club at Beach House
Responded Jan 22, 2016
Kelly K, Please accept my most sincere apologies for the unsatisfactory condition of your room during your stay. We do have extensive pest control and deep clean programs in place to prevent complications like these and hope we were able to make amends for any shortcomings while you were here. I wish the weather would have been better during your visit but am pleased to see that you enjoyed serenity of our resort, our daily complimentary Starbucks coffee and our Watermelon Mojitos! I wholeheartedly appreciate you taking the time to assess our resort and would be grateful if you had time to share some additional details. I can be reached directly at 305.809.5100 or via email at derek.nelson@hyattvoi.com. Thank you again for your sentiments. I look forward to hearing from you.
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