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water on floor from ceiling dripping - Picture of Crowne Plaza Key West-La Concha, an IHG hotel

Photo: water on floor from ceiling dripping

From Review : Right place -wrong time of Crowne Plaza Key West-La Concha, an IHG hotel
water on floor from ceiling dripping
second useable outlet
Best place to stay in Key West!
Marie at La Concha is AMAZING!
Marie at La Concha is AMAZING!
Marie at La Concha is AMAZING!
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A G wrote a review Jan 2021
Gulfport, Mississippi7 contributions
+3
I understand that the hotel is a old landmark and is located at the perfect spot on Duval St. However, for a average cost of $466.00 per night, you might expect basic amenities. There was no daily room service. Rooms are only serviced at checkout. The restaurant is closed--
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Date of stay: January 2021
Response from Mark Ratcliff, Owner at Crowne Plaza Key West-La Concha, an IHG hotel
Responded Jan 27, 2021
Hello, A G. Thank you for sharing your feedback about your recent stay. I apologize that you encountered several issues in your room during your visit. We are working through a number of situations associated with COVID and with our desire of keeping both our team and our Guests safe. Regardless, your specific comments give me several things we can work on and I will most especially share your comments with my Chief Engineer; we have a preventive maintenance program in place and routinely go into all our rooms so I will figure out how we can do better. I was very pleased that you noted the quality of our team and appreciate you mentioning that as well! We value your patronage and hope you will consider visiting us again on any future trip to Key West. Sincerely,
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