We are sorry you were not entirely satisfied with your stay at the Neptune Hollywood Beach Hotel. Thank you for bringing you concern to our attention, but we are clearly stating on our room’s description the fact of this room CAN ACCOMMODATE UP TO 4 PEOPLE. We do provide just a neccasary minimum for the room this type based on Small Lodging requirements. All of our rooms inspected daily by the maintenance and housekeeping team to make sure all furniture in a good condition and hotel has a very limited liability on incidents happened during the stay due to our guest actions. The number provided on the office entrance door is for emergency situations only. Hotel staff do not required to get to the hotel to accommodate guest requests, such as extra towels. Once again we apologize for your unsatisfied experience with a 3-star hotel and hope more expensive hotel will meet your expectations next time. Low quality is remembered long after the cheap price is forgotten.