Dear Value guest, Thank you for your recent stay at Centra by Centara Maris Resort Jomtien, and taking your time to review by TripAdvisor. We were very concerned reading your comments about check in and out process and complimentary birthday cake. We would like to offer my sincere apology for any disappointments that you have encountered. Rest assured that I will address all points internally with our team member and continue to work harder and retrian to ensure future improvement. It is my sincere hope that your recent experience will not deter you from visiting the hotel again. Warm regards, Hotel Management