Hi Nigel H, We are glad to hear that you had a great experience in our hotel during your anniversary. Thank you for acknowledging the great service from our dear associate - Karen and liking our facilities. All of these, of course, we owe to our Brilliant Hosts, our staff. Again, on behalf of the whole Clark Marriott Hotel Team, thank you so much for taking the time to share your generous thoughts – your feedback, may it be good or bad helps us get better when it comes to our services. We look forward to see you on your next stay.