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Interior - Picture of Palihouse West Hollywood

Photo: Interior

From Review : Big disappointment. Hotel is sloppy. of Palihouse West Hollywood
Big disappointment. Hotel is sloppy.
Hole in the sheets
Excellent Stay!!!
Spacious with a cozy vibe.
Spacious with a cozy vibe.
Spacious with a cozy vibe.
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SebastienSF wrote a review Nov 2015
New York City, New York30 contributions9 helpful votes
This hotel's pictures looked promising. Unfortunately, we have been extremely disappointed. In the first suite we had booked, we found stains everywhere on the counter, a sharp piece of metal and used tissues left over, the electric box open, hair in the bathroom, a stained
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Date of stay: November 2015
Response from PalihouseManagement, Manager at Palihouse West Hollywood
Responded Dec 9, 2015
Dear SebastienSF, I am very sorry to hear your feedback on our service and that your overall first impression was extremely subpar. We can assure you this is not the way we operate and unfortunately there was some human error on our part with your stay which we are addressing. Understandably you were upset and as you know we discounted your room night by 50% and granted an early check out. I know this doesn’t change your experience but If you would like to touch base by phone to discuss your stay further or a way in which we can make it up to you, please contact me by email at luke@pali-group.com. It is our hopes to have you back for another stay and change this negative to a positive. Finest regards, Palihouse Management – Luke Somerset
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