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We stayed in the Valley Oak Suite. It was huge. Larger than some houses. It was meticulously clean. You could eat off the shower floor. Before our arrival I tried contacting someone at the hotel to make arrangements for a few things. Both times I was placed on hold for over 30…
Date of stay: July 2015
Response from HayesMansion, Front Office Manager at Hayes Mansion San Jose, Curio Collection by Hilton
Responded Aug 7, 2015
Please accept my sincere apologies for your experience with our staff. I am very happy to hear that you enjoyed your room. Your feedback is very much appreciated. We are going to look into all of your concerns expressed and address them accordingly. My hope is that we get another chance to change your impression of our staff sometime in the near future. Please let me know if I can assist with that reservation. Thank you again for taking the time to express the good and the not so good. It will help us get better. Best regards,
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