Dear Guest, Thank you for sharing your experience at the Desert Springs, through Trip Advisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued Customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. We apologize as we did not meet your expectations with a timely deliver of your folio request. We will discuss with the Team to ensure we improve these factors. Thank you for staying at the Desert Springs, and we hope you choose to stay with us again whenever your travel needs bring you back to Palm Springs.