Balcony - Picture of JW Marriott Desert Springs Resort & Spa, Palm Desert
Photo: Balcony
From Review : Great Stay but Post-Stay Service Problems of JW Marriott Desert Springs Resort & Spa
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Guests
+8
What a resort. I attended a business conference here for 4 days and was thoroughly impressed with the grounds, the service, the amenities and the room. The service DURING my stay was fantastic. I was immediately greeted upon arrival by a bellhop who asked me about my trip…
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Date of stay: October 2017
Response from esther f, Guest Relations Manager at JW Marriott Desert Springs Resort & Spa
Responded Oct 28, 2017
Dear Guest, Thank you for sharing your experience at the Desert Springs, through Trip Advisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued Customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. We apologize as we did not meet your expectations with a timely deliver of your folio request. We will discuss with the Team to ensure we improve these factors. Thank you for staying at the Desert Springs, and we hope you choose to stay with us again whenever your travel needs bring you back to Palm Springs.
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