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Stained carpet in living room - Picture of San Joaquin Hotel SureStay Collection by Best Western, Fresno

Photo: Stained carpet in living room

From Review : Dirty room, unkempt facility. Stay somewhere else of San Joaquin Hotel SureStay Collection by Best Western
Stained carpet in living room
Welcome at the Front Desk. Your first sign that you may be in trouble as cleanliness does not seem to be important here.
Green swimming pool
The room we received including stains all throughout the entire suite.
Worn out lamp shade
Dust on the TV dresser.
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Other Recent Reviews

No help
September 2021
So gross
September 2021
Randy C wrote a review Jan 2021
16 contributions5 helpful votes
+7
The room we received was nothing like the pictures on the hotel website for the room I selected. The room had not been renovated. The pictures of the room I reserved had a kitchen area and dining room area. Our room did not. Our room was old and tired with large black carpet
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Date of stay: January 2021
Response from INNsight Reputation Management, Owner at San Joaquin Hotel SureStay Collection by Best Western
Responded Jan 19, 2021
Dear Guest: I would like to apologize for the poor experience, and inconvenience personally. This is not the standard experience our guests have. Our staff works hard to ensure every guest has a pleasant stay. Our rooms are cleaned daily so I am not sure why you may face any cleanliness issues. Rest assured, your concerns were immediately passed on to our housekeeping staff and management. I will double-check with our housekeeping staff to ensure that our cleanliness standards are always being met. I do hope you come back and visit us so we can have a second chance to better serve you. Take care! Sincerely, San Joaquin Hotel Management
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