Pictures of The Beverly Hills Hotel - Beverly Hills Photos
Beverly Hills: Pictures
From Review : Not Perfect, but one of the best in So Cal of The Beverly Hills Hotel
+1
I stayed here for 2 nights attending meetings in Beverly Hills. The hotel is a Beverly Hills landmark and anyone who is tourist should at least come by to see it. As a guest, I encountered a few issues, the Internet being on that management recovered on my behalf...But my…
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Date of stay: March 2018
Response from Edward M, General Manager at The Beverly Hills Hotel
Responded Apr 13, 2018
Dear austim, Thank you for your detailed review of your recent stay at The Beverly Hills Hotel. I am so pleased to know that you enjoyed the hotel's grounds and legendary history, guestroom appointments, and your in-room dining experience. And yes, a celebrity sighting or two is always part of the fun! However, I am very disappointed to learn of the many service inconsistencies you encountered during your visit. Please know that I very much appreciate your feedback, as it is only in this way that we can improve upon our shortcomings. On behalf of our entire team, I apologize for not consistently delivering he quality service we strive to deliver to all of our guests. I will be reaching out to you in directly in hopes that one of our leaders can contact you to further discuss what transpired. Until then, please know that we hope to have the opportunity to restore your faith in The Beverly Hills Hotel, and thank you again for your feedback. Best regards, Edward Mady, Regional Director West Coast USA and General Manager
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