Taigüey: Good Day - Good Sun! Dear Guests, First of all allow me to thank you very much for sharing such a wonderful and detailed review about the unique experience you lived at our magnificent resort. I'm delighted to learn that you enjoyed a wonderful experience with us thanks to our Unlimited Privileges. But in particular, I'm so pleased to read that our staff and especially Willyn took such a great care of you through your entire stay. Like you mention, Willyn and our entire staff is the greatest asset we have as each one of them is committed to offering the Best service to our guests. Of course we will also look into those points where we couldn't impress you since our Philosophy is to offer satisfaction to our guests there shouldn't be any negative point during our visitor's vacations. We however, understand that there is always room for improvement and through our guests' comments is the most suitable way to get it. Again, thank you very much for the time you have dedicated to review our Zoëtry Agua Punta Cana... We hope to see you back soon! Namaste, Joaquin Ariztegui