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Pool - Picture of Azul Beach Resort Punta Cana, Dominican Republic

Photo: Pool

From Review : Hotel and staff great just a few niggles of Azul Beach Resort Punta Cana
Hotel and staff great just a few niggles
Could be perfect
Extremely English oriented, lacking any Carribean vibes
Sensatori adults section
Disappointing
Sensatori adults section
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theheaths wrote a review Jun 2019
wales47 contributions25 helpful votes
+7
We stayed in the SENSATORI for 2 weeks from 13th May 19 we had 2 x premium swim up rooms as I was with my hubby 2 x boys 19 and 23 and my mum on arriving premium are taken away and booked in separately were you are given champagne and you get to choose your soap room fragrance
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Date of stay: May 2019
Response from KarismaHotels, Manager at Azul Beach Resort Punta Cana
Responded Jun 10, 2019
Dear theheaths On behalf of the management team and our staff at Sensatori Resort Punta Cana I appreciate the time taken to write about your recent experience. Typically we are known to provide our guests with exceptional stays from the moment our guests arrive to the time they leave. It is so disappointing knowing you had challenges during your stay and this ultimately affected your overal experience with us . Please rest assured we have addressed your experiences with the corresponding department heads for their internal review and we would like to continue our communication with you , please do not hesitate to contact us customercare@karismadominicana.com In the future, we hope to have an opportunity to host you for a stay that truly exceeds your expectations. Kind Regards, Your Hotel Management
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