Pool - Picture of Valentin Imperial Riviera Maya, Playa del Secreto
Photo: Pool
From Review : Magnificent Resort on the Mayan Riviera of Valentin Imperial Riviera Maya
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Guests
Other Recent Reviews
Welcomed Home
December 2023
Excellent service, relax, beautiful views
December 2023
+13
We just returned from VIM last week after staying at this property for the first time along with another couple. Having been in Mexico almost two dozen times (both Gulf Coast and Pacific) this definitely stands out as one of the most memorable resorts we have been to so far. …
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Date of stay: February 2016
Response from F T, customer care at Valentin Imperial Riviera Maya
Responded Mar 2, 2016
Dear recent VIM Guests from Otawa, Canada, Thank you ever so much for your wonderful review and for choosing to stay with us at VIM, we very much appreciate the very kind words towards the team members and the services of the hotel. We are all very pleased to know that you had an amazing stay and very much enjoyed discovering us among so many wonderful hotels. Please accept our apologies for any inconvenience caused and be assured that we have taken onboard your service comments and preferences and have reviewed each point with our Concierge team, looking to find any experience improvements wherever possible. Regarding your kind comments about the Pool chairs; we are kindly informing you that the staff has been made aware to have more frequent checks of the pool to free up empty chairs for our guests. Thank you very much for your recommendations and we look forward to see you again very soon. Best regards
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