Dear Enyo2015, Thank you for taking the time to write a review about your stay with us. We are pleased to know that you found our fitness center and pool to be nice. However, we would like to apologize for the less than satisfactory breakfast experience you had and for falling short of your expectations regarding our bathrooms and staff. Your feedback is troubling and will surely be looked into. Rest assured it will be reviewed and most certainly forwarded to the appropriate departments to ensure similar situations can be avoided in the future. While we understand that your stay was not 100% satisfactory, we hope to have another opportunity to provide you a much better experience. Sincerely, Joel A Case Manager IHGService