Dear Mr. PaulMalaikat, Greetings from Zest Hotel Harbour Bay, Batam! Thank you for taking the time to record your comments on tripadvisor.com following your stay at Zest Hotel Harbour Bay, Batam! We wish you a good health and happiness. We thanked you for your support and the perfect score given. We are glad to welcoming you back for your second trip. It is beyond our pleasure to provide such a good deal delivered with our best performance during your stay. Really appreciate your honest review and feedback in regards to the overall experience and we hope this will be useful information for other travelers to come. We will strive the best to maintain our service quality. We hope to welcoming you back with our better improvement. We wish to have you more often at our property, proud to be your home away from home. With kind regards, Hotel Manager