Dear Theiceisfrozen, We would like to extend our sincere gratitude to you for your amazing and honest feedback. It honor us to know of the wonderful vacation time you had while staying at Royal Service Paradisus Palma Real. We thank you for your appreciation of our services, facilities, accommodations, amenities, beach, gastronomy and the friendly and warm attitude of our employees. You are right, they are genuinely cheerful and courteous. Rest assured, it will be a pleasure to share your kind words with Miguel, Wanda, Martin and the rest of our team. Thanks for being part of our family. We look forward to welcome you back. Warm Regards, Guest Experience Director