Dear Frank-in-MI, First and foremost, I would like to thank you for taking a moment of your time to share your recent experience with us at the Occidental Punta Cana. In general, we are thrilled to know that we have managed to satisfy your expectations. That said, I have reviewed all of your comments and suggestions and have taken the liberty of sharing them with the management of our resort. It is through unbiased feedback and customer reviews that we are able to target the specific areas where we need to improve. Our primary goal is, and always will be, to offer each and every one of our guests nothing less than a five-star quality of service. Once again, we thank you for choosing to stay with us and hope that we are able to host you again in the future. It was our sincerest pleasure to serve you. Best regards, Scarlett Acosta Community Manager