Dear JebereanF. Thank you for your feedback. We are glad and thankful that you choose our hotel as your tourist destination as well as for all the compliments regarding our hotel facilities. On the other hand, we want to extend our most sincere apologies for any possible inconvenience you might have experienced while you were staying within us. In regards to the quality of our gastronomy, we feel very regretful if it did not meet your level of expectation. However we consider this point very subjective as most of our guests have a very different perception. Then we offer not only varied but quality in every theme restaurant and buffet but always trying to do it better, we will forward your comments to our executive chef. In relation to your first impression at the front desk, we want to extend our most sincere apologies one more time and honestly no trying to find excuses, the dedication of our staff is always one of the most strongest points of our service and why we are surprised reading your comments. We will look into this important point in order to take corrective action and avoid a similar situation in the future with other guests. Certainly our property was one of the first built in this area. However through time we have been doing several renovations in our suites, swimming pools and public areas and our maintenance department has a work plan where correct and prevent maintenance is programmed and giving priority to the most affected areas. In relation to our WI-FI connection, we offer this basic service (free of charge) at the main lobby with the intention to give to our visitors the possibility to stay in touch with their families and lovely ones by sending or receiving e-mails. We also rent modems (for a very convenient price) for all those who need unlimited and faster connection. We highly appreciate that you bring these issues to our attention in order to take all the necessary measures that let us to improve our quality and avoid a similar situation in the future with other guests. Thank you one more time for helping us to be better through your comments. We hope to have another opportunity to welcome you on your next trip to the Caribbean as we are sure that we can do it better in the future. Please feel free to contact us in advance if we can do something for you. Sincerely, J. De La Vieja General Manager Bavaro Princess All Suites Resort, Spa and Casino.