Dear Schravels, Thank you very much to let us know about your recent experience at Melia Punta Cana Beach. It's awesome to know that we could exceed your expectations and that you felt like at home in our facilities. We regret that we couldn't offer you the desired room, but we're sure that our reception team did everything to accommodate your requests. The security and welfare of our guests is very important for us. That's why our resort is certified by Cristal International Standards, which support the quality and safety in different areas of operation. Furthermore it matters to us to prepare all our dishes and drinks fresh for our guests. We're glade to hear that you received the cordial and excellent service, which each guest deserve, and we're happy to share your words with everyone. We're sorry for the discomfort the souvenir vendors may have caused you. We'll review your remarks with them, and ensure this is addressed as soon as possible, to prevent a similar situation. It was a pleasure for us to host you and we hope to welcome you back soon. Kind regards Guest Service Center Management