Dear mcgoldrickscotland. Receive an exclusive regard from Royalton Bavaro Resort & Spa. Thank you for taking the time to share your experience with us. We are glad that our property, rooms, restaurants, specially Hunter and Rio,facilities and services offered to you by our staff were to your complete satisfaction. On the other hands; We sincerely apologize for the complications you encountered throughout your stay. Please know these circumstances are not representative of the level of service we aspire to provide to our guests, and rest assured we will review your concerns with the management staff on property, and take measures to ensure the total satisfaction of our guests moving forward. We appreciate your feedback with some important observations; we can pursuit the excellence through the comments of our guests and take the corrective measures of the areas to improve what you explained to us. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise. Sincerely, Juan Tuñon General Manager Royalton Bavaro Resort & Spa