Dear MAja1012014,, Thank you for choosing to stay at the Marriott Tuxtla Gutierrez Hotel. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent from occurring in the future. Once again, thank you for your feedback and we hope to serve you again whenever your travels bring you back to Tuxtla, Gutierrez. Sincerely, General Manager.