Dear Mr. Neil C, Thank you so much for your kind stay at The Imperial Golden Triangle Resort and pleased taken time to review us. Your comments is through valuable as we can improve our product and service to match guest’s demand as well. It is our pleasure to have you as our guest here and appreciate to know that you satisfied in our location. However, please accept my sincerest apologize on dismay caused. I already informed my staff to monitor on this issue closely. Once thank you again and we really hope that we will have a chance to service and welcome you again in the near future. Kind regards, Theerada I. Hotel Manager