Hello Penny T, Thank you for your lovely review of us here at Woodlands and we are very happy that the passport scenario was solved as quickly as it was. Always a stressful thing to happen when travelling. It was appreciated that you recognised the few "homely" comforts in the Woodlands Cottage, where you stayed! We are, where we are and who we are, because our staff all take a personal interest in their areas of responsibility and do the very best of their abilities all of the time. Thank you for taking the time to review us and we do hope that we have wet your appetite to come back and stay those "few days" with us on the next trip through Botswana? We look forward to having you again. Kind regards, Management